Pangdemonium is a proudly Singaporean not-for-profit theatre company with a mission to tell stories on the stage that are challenging, inspiring, relevant, accessible and above all, of the highest artistic, entertainment and production value, in a league with the very best of theatre internationally.

Our business team works out of a combined office and rehearsal space, in a dynamic project-based atmosphere. Communication, responsibility, and achievement are highly valued in equal measure with empathy, support, and an excellent sense of humour. We are boldly proud of our reputation for changing lives.

The Position

You will manage ticketing services for our Season Ticket holders as well as interface with our third-party ticketing service provider to ensure quality outcomes for all our patrons. You will be a key contributor to our mission to create a flawless theatre-going experience for our valued audiences – our donors, sponsors, Season Ticket holders and the general public. The position will report to the Fundraising & Engagement Manager and General Manager.

Key Responsibilities

• Manage ticketing operations for all company productions and workshops.
• Manage records and bookings for Season Ticket holders.
• Coordinate with Fundraising & Engagement Manager to fulfil ticket allocations for individual, corporate and foundation donors, sponsors and group sales.
• Manage patron enquiries and other issues effectively, balancing the constraints of the company with the satisfaction of the patron.
• Partner with the Fundraising & Engagement Manager to manage and execute group sales and bookings.
• Collaborate with outside vendors and Marketing to launch our annual Season Ticket sales, maximise ongoing ticket sales revenue, and ensure an effective ticketing function.
• Manage Front-of-House activities for all productions, including recruiting FOH volunteers.
• Coordinate with Venue Managers on logistical and operational requirements during productions and special events.

Requirements

• Previous ticketing experience is advantageous but not a requirement
• A diploma in a business, arts management, or a related field
• Excellent customer service skills including conflict resolution
• Demonstrates ability to meet deadlines, juggle multiple priorities, and thrive in a fast-paced environment
• Excellent communication and interpersonal skills
• Meticulous attention to accuracy and detail
• Strong proficiency in Microsoft Office and other relevant Microsoft Office applications, including Excel or other databases / CRM system
• Ability to work regular office hours in addition to nights, weekends and occasional holidays as needed when there are productions and events
• Interest in theatre and the Arts