Client Service Manager, Singapore

Timeframe: 6 months Maternity Cover contract (start date w/c May 2023)

Blis is looking for an experienced client service professional to join our commercial team. The most important aspect of this role is to work closely with the sales team and our clients to deliver the best in market account management, service, and delivery. If you are a highly organised, detail oriented go getter, who loves working with clients and supporting a team to succeed, then this could be the role for you!

Key responsibilities

• Day-to-day client relationship management, account management and exemplary service to our clients
• Develop and maintain relationships with key agency and client stakeholders to ensure smooth campaign delivery, timely responses to client queries and requests
• Develop solid understanding of the Blis platform to effectively communicate platform targeting capabilities to clients
• Work closely with the Sales lead to understand client needs and gather all relevant information for campaign preparation and activation including kick-off meetings, calls, follow up actions
• Work closely with Ad Operations to oversee campaign set up and delivery
• Manage the creative process when required including understanding client creative requirements, developing briefs for creative team and ensuring creative is ready on time
• Ensure timely reporting and client communication and serve as the main point of contact throughout the campaign process for internal and external stakeholders
• Perform in-depth analysis on campaign performance and trends. Use problem solving and analytical skills to determine the most effective means of increasing ROI for the business and advertiser
• Support the sales team with the prospecting and pitch process as needed
• Have a strong commercial acumen, with a focus on maintaining & growing revenue alongside the Sales lead
• Build out client case studies with the insights team & showcase best practices from global campaigns internally to the team and to clients
• Provide support to the ANZ Leadership team with administrative tasks as required
• Effective use & management of internal processes & systems such as Zoho, JIRA, Business forecasting

Skills and requirements

• 2+ years media industry experience, with digital, programmatic and/or mobile experience (agency experience a plus)
• Passion for media and enjoys working in a team environment
• Exposure to ad trafficking, tracking and ad server technologies such as Doubleclick Campaign Manager (DCM)
• Excellent written and verbal communication skills
• High level of attention to detail
• Strong organisational & time management skills & the ability to meet deadlines
• Outstanding stakeholder management, troubleshooting, analytical, & problem-solving skills
• Ability to collaborate cross-functionally in a fast-paced environment
• Solid excel & MS Office skills
• Commercial acumen & resilience

About us
Blis is an audience-first platform that doesn’t rely on personal data. We’re an integrated planning and buying platform that delivers scaled, relevant, and high-performing audiences, helping the world’s largest brands and media agencies achieve their goals.

Over the past 19 years, Blis has built its reputation on delivering award-winning location-powered advertising solutions. In today’s consumer-centric landscape, Blis is transforming the role of location data by combining it with a broad range of rich and powerful datasets to give our clients the deepest audience understanding available. Our unique approach to integrated planning and buying provides personalised targeting and performance without reliance on personal data. We serve relevant ads to the highest-value addressable audiences across any channel and deliver our clients’ campaign outcomes every time, from brand awareness and engagement through to store/site visits and sales.

Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most customer-driven companies across all verticals, including Unilever, Samsung, McDonald’s, HSBC, Mercedes Benz and Peugeot, as well as every major media agency.

At Blis our vision is to be the undisputed leader in location-powered advertising and analytics. We believe that values create behaviours, and behaviours create a culture. Our company values are a huge part of our DNA. We are fully committed to creating a powerful culture of inclusivity and belonging that embraces diversity, encourages people to bring their authentic selves to work, educates everyone at Blis about matters of equality and engages with the wider industry community to drive social change.

As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don’t condone or tolerate any form of harassment, by employees or by others who do business with us.

Our Values – B.L.I.S.

Brave

We’re leaders not followers.

An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives us to innovate. We don’t see barriers, just possibilities.

We take ownership and hold ourselves accountable for outcomes, good and bad – and we don’t pass the buck.

Love our clients

We’re client obsessed

We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the center of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done.

Inclusive

We’re one team

We are empathetic and embrace diversity. Everyone has a voice and can bring their authentic self to work. We care about and support each other – with humility and good humor. Mutual respect and wellbeing are key. We strive to eliminate bias and be open and transparent.

Solutions driven

We’re action oriented

Speed matters in business, so we’re solution-driven and action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters. We collaborate and break silos, working thoughtfully and with urgency to solve problems, while learning from mistakes and celebrating wins.

If this looks like the perfect fit for you or if you just want to have a conversation, please apply and we will get back to you as quickly as possible!