Job Description

PEAK360 is located at The Central @ Clarke Quay

• We are about 8,000sqft, a gym operating daily from 7am – 10pm.
• We offer a space for freelance personal trainers to train their clients, we offer services for personal training by our Trainers and gym memberships.
• We also have a studio (PEAK360 Studio), a space for trainers to conduct their classes, workshops and sports massage. It is also open for corporate classes and events.
• And the best thing about our gym is we have PEAK360 Café that offers delicious coffee, a variety of healthy & scrumptious protein shakes, juices, sandwiches, wraps and muffins.
• The Front Desk Officer at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention.

Job Description:

• We are looking for a friendly, energetic, and highly-organized individual to join our team as a Gym Front Desk Staff member. This role involves a variety of tasks, including greeting members, answering phones, managing member accounts, and maintaining a clean and organized front desk area.

Responsibilities:

• Greet members and guests upon arrival and assist them as necessary.
• Manage member check-ins and monitor gym access.
• Answer phone calls, respond to enquiries, and direct calls to appropriate staff.
• Assist in membership sign-ups, cancellations, and updating member account information.
• Provide information about gym classes, services, and policies.
• Handle cash transactions and process payments for services, classes, and memberships.
• Keep the front desk area clean, organized, and stocked with necessary supplies.
• Assist with gym tours for potential members and guests.
• Resolve member issues in a professional and timely manner.
• Perform other administrative tasks/tasks as assigned by Head of Department.

Requirements:

• High school diploma or equivalent.
• Previous customer service or front desk experience is a plus.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications, such as MS Office.
• Must be able to work flexible hours, including evenings weekends and public holidays.
• Knowledge of basic gym operations and fitness services is desirable.