Location: Yishun – North Region

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly, handle and resolve customer inquiries, complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with Sales team and internal departments

Requirements

• Min ‘A’ level or Diploma
• 2 years of sales experience preferred with basic knowledge in medical products is an added advantage
• Good interpersonal and communication skills
• Team player and a self-motivated individual
• Sales driven, providing excellent customer service and account management over phone
• Commitment to quality, in performing required tasks in a timely manner
• Experience in sales/ telesales/ customer services