Job Description

Overview

Listed amongst Marketing Magazine 2021 and 2022 Creative Agencies of the Year, PROTOCOL is a creative agency made for the now and the new.

We help brands exist on the bleeding edge of culture. These include global and local brands like Singpost, Canon, Milo, Starhub, Nestlé, ENEOS, MAGGI, Meiji, Singapore Grand Prix amongst others

We’re also known for our creative spin-off projects like fifty-two and ChillPills.

We run Main Street Commissary, a specialty coffee experience located right below our agency offices at 81 Rowell Road.

The account manager/senior account manager/account director will support the agency across 3-4 key accounts.

Scope of work

• Support the Account Director and Account Servicing Department (ASD) team members on tactical and strategic aspects of the account;
• Confident to lead, pitch and present to the clients during a proposal;
• Provide a touch-point to our clients in daily account liaison requirement
• Engage in difficult conversation with clients on behalf of the team members;
• Leading the process of establishing the ways of working for the social team to follow to conduct audits, create analytics reports, proposals and processes for clients.

For all placements

• Responsible for helping the agency and clients stay up to date with the ever-changing social and digital platforms.
• Support the clients in community management and response escalation.
• Work with the creative and management team in developing campaign concepts and proposals.
• Work with the creative team in visual concepts from graphic design pieces to animated content and production work.
• Ensuring that the agency is abreast with all changes across all social media platforms.
• Manage clients’ and team members’ expectations in line with agreed cost and scopes of work;
• Manage out of scope work and ensure OOS work are reasonably acceptable in view of timeline and resource available and that they are billable;
• Manage resources and work closely together with all internal (branch offices) and external team (e.g. clients and suppliers) to ensure targets, deadlines and deliverables are met

Key requisites

• At least 1 year’s experience in an advertising agency or related field.