Location: Aljunied – Central Region

JOB HIGHLIGHTS :

• Work-life Balance Environment
• Vibrant and positive working environment
• Great opportunities for growth and development

Driven Company Culture
• Handle inbound and outbound collection calls in a call center environment
• Communicate and explain breakdown of amount payable to customers in detail.
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Healthcare, Telcom Support Service Providers and Commercial Clients.
• Negotiate with customers on repayment amount and payment dates, where applicable.
• Provide clear and coherent explanation and details to customers.
• Provide customer service and enhance overall collections efficiency and delinquency rates.
• Resolve customer issues
• Any other ad-hoc duties assigned.

REQUIREMENTS:
• O Levels with at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)
• Highly independent, organized team player
• Entry level with right skill set
• Friendly and positive attitude
• Excellent communication skills
• Must be meticulous and possess sense of urgency
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

CAREER BENEFITS:
• Highly accessible place of work near MRT, with close proximity to the heart of the city
• Comprehensive on the job training will be provided