Location: Katong – Central Region

Job Description:

• Check and monitor CCTVs for discrepancies, system issues and incidents.
• Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.
• Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
• Perform investigations and process refunds for customers.
• Perform administrative tasks related to customers data such as service reports etc.
• Monitor and track manpower deployment for Operations and Technical teams.

Requirements:

• At least GCE ‘O’ Levels or equivalent.
• At least 2 years of working experience in the customer service or Call Centre roles.
• Proficiency in English and Mandarin to handle English and Mandarin speaking customer.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office tools (Excel and Word).
• Willing to work on weekends and 12-hours shift
• Advantageous if applicant holds a valid Singapore Class 3 driving license.

We regret that only shortlisted candidates will be notified.
Thank you for applying.